Terms and Conditions

PAYMENT AND SHIPPING INFORMATION

All prices are in US Dollars, F.O.B. Elk Grove Village, IL unless otherwise stated on this order. Payment can be made using Visa, MasterCard, Discover or American Express (or pre-pay with cash, check or money order). Extended payment term of 1% 10 Net 30 is available with approved credit. A 1.5% finance charge will be applied for late payments.

CUSTOM MADE PARTS INFORMATION

For custom made parts (converted / slit), it is our policy to consider an order complete if it is within +/- 10% of the original quantity ordered. If you require shipment of exact quantities, please indicate ship exact quantity on your purchase order.

CANCELLATION/CHANGE ORDER POLICY

Orders for standard and/or stock products may only be canceled or revised prior to the shipment of the order. Converted / Slit and Made-to-order products may only be canceled or revised prior to the beginning of production.

RETURN POLICY

All claims must be made within 30 days of invoice date and must have an RMA number. A 15% restocking fee applies on all standard and/or stock products and up to 50% on all made-to-order products that are not defective. Custom and special orders cannot be returned, unless material is defective. All returned materials must arrive at TapeCase before any credit will be issued.

IMPORTANT NOTICE

TAPECASE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. User is responsible for determining whether the TapeCase product is fit for a particular purpose and suitable for a user’s method of application. Please remember that many factors can affect the use and performance of a TapeCase product in a particular application. The materials can be bonded with the product, the surface preparation of those materials, the product selected for use, the conditions in which the product is used, and the time and environmental conditions in which the product is expected to perform are among the many factors that can affect the use and performance of a TapeCase product. Given the variety of factors that can affect the use and performance of a TapeCase product, some of which are uniquely within the user’s knowledge and control, it is essential that the user evaluate the TapeCase product to determine whether it is fit for a particular purpose and suitable for the user’s method of application.

LIMITATION OF REMEDIES AND LIABILITY

If the TapeCase product is proved to be defective, THE EXCLUSIVE REMEDY, AT TAPECASE’S OPTION, SHALL BE TO REFUND THE PURCHASE PRICE OF OR TO REPAIR OR REPLACE THE DEFECTIVE TAPECASE PRODUCT. TapeCase shall not otherwise be liable for any loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including negligence, warranty, and strict liability.